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caneddie

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About caneddie

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  1. Hey Everyone, I am fairly new to SQL and pulling out whatever little hair is left on my head. I have a data dump where we are trying count the "First Call Resolution" for tickets that an employee opens and closes himself. The company is using MS Access and I am working with a basic data dump from the ticketing system. I have already weeded out everything I don't need, but I'm having trouble trying to compare and count two rows in the same table. Here is an example of the info in the table ticket_number | agentID | activity | notesGLOB-1234 | tier1_A1 | OPENS | ticket opene
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